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MAINTENANCE SUPPORT

 

Jean Culture & Creative Co., Ltd. reserves the right to define and revise the content of Product Warranty at its sole and absolute discretion. To ensure your rights, please read and follow the instructions before using the product.

Product Features and Maintenance

  • To ensure your rights, please read the instructions carefully before using the product. Jean Culture & Creative Co. accepts no liability for damage, accident or any legal responsibility incurred from the use of the product without following instructions.
  • The product is made of natural wood, it is normal that each piece has different grains, the wood shape and color may change slightly after using a period of time.
  • The product is made of natural material, please do not hitting or dropping it.
  • To prolong lifetime of wooden products, place the product in a cool, dry place away from direct sunlight and volatile solvent.
  • Please keep the product away from inflammable materials and fire (heat).
  • Use dry and clean fabric to get rid of dust from wooden product. Do not use chemical solvents or water for cleaning.
  • Do not place the product on an uneven, soft or slanting surface to avoid breaking the product if it falls.
  • The product is not intended for users under 14 years old. Children must be accompanied by adults when using the product. Keep the product away from children to avoid accidentally swallowing the components.
  • Do not use the product more than 8 hours continuously.
  • Unplug the power cord if you do not use the product for an extended period of time.

Returns & Repair Service

  • Consumer should confirm product appearance and function on spot (in store) before purchasing.
  • Please do not repair by non-authorized party/individual to prevent damaging the product. Please refer to the warranty card for repair service.
  • To protect your own right, please keep the purchase receipt and product warranty card.
  • Warranty coverage includes main product appearance, active function and player. Consumables are not included. (i.e. Micro USB cable, AC adapter, LED lighting chip, planted tank, instruction manual and electric wires)
  • Under the above conditions of normal use, Jean Culture & Creative Co., Ltd provides different warranty periods as the product warranty card indicated from purchase date. (Freight cost is included in Taiwan ONLY, oversea area is excluded.)
  • Once the Warranty period expired, Jean Culture & Creative Co., Ltd reserves the right to charge maintenance fee according to our repair standard charge list. If consumers decide not to replace the fittings after reviewing the repair quotation, Jean Culture & Creative Co. will charge the maintenance and delivery fee only. Jean Culture & Creative Co., Ltd can refuse to maintain the product if consumers cannot accept above repair policy.
  • More information about product instruction or maintenance, please contact Jean Culture & Creative Co., Ltd customer service.

Warranty Exclusive Terms

(Warranty will be invalid and Jean Culture & Creative Co. will charge consumer for replacement and maintain service under below condition)

  • Product defect, damage or breakdown caused by non- authorized party/individual with non- authorized components, replacement, repair or maintenance.
  • Product defect, damage or breakdown caused by human error, misuse or use under forbidden environments. Such as over wind up the key, power supply instability and wrong wiring.
  • Product defect, damage or breakdown caused by fire, flood, earthquake or other force majeure reasons.
  • Return the product without safety packaging.

Apply for the product maintenance

Once the product is malfunction, please contact Jean Culture & Creative Co., Ltd Customer Service and refer to Maintenance Process

  • Apply for maintenance online, we will reply you within 3 working days (Weekends and national holidays are not included.)
  • Repairs can be done within 45 working days if the product is sent back to the original factory for maintenance. (Weekends and national holidays are not included.)
  • We will send back the repaired product to you within 7 working days (Weekends and national holidays are not included.)