Thank you for shopping with us. We are here to help with any questions about shopping on Jeancard Online Shop from overseas. Please read carefully the FAQS, but always feel free to drop us a message at《My Account》or Email us (http://service.jeanco.com.tw/), and we will get back to you ASAP.
1. Do you ship internationally?
YES! WE SURE DO. Most of the products on Jeancard Online Shop are available for direct online ordering. Please choose overseas shipping as the delivery method. (Currently undeliverable areas: UK, Russia, Ukraine.)
2. How do you charge international freight fees?
Please put the items in the shopping cart, and the total price will show on the checking page.
3. Can I change or cancel my order?
Before the shipment, YES, you are free to change your mind anytime. Just drop a back-end message or email us with your order number, and we will get in touch with you ASAP.
4. How can I pay for my order?
We accept Visa, MasterCard, JCB, and PayPal Express. All over the world.
5. What currency will I be charged in?
All the prices on Jeancard Online Shop are listed in “New Taiwan Dollar”, this is how all customers will be charged as well. No worries if your payment card is registered in a foreign currency, your bank will convert the price via the local most updated exchange rate automatically. Therefore, we strongly recommend checking domestic banks for currency rates for your benefit.
6. About Customs, Duties & Taxes
Once you place the order with us, you're responsible for assuring the product can be lawfully imported to the destination. The recipient is the importer of record and must comply with all laws and regulations of the destination. The recipient of an international shipment may be subject to such import taxes, customs duties, and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; Jeancard has no control over these charges, nor can Jeancard predict what they may be.
Customs policies vary widely; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
7. When my order will arrive?
International shipping time frames can be difficult to estimate accurately (compared to domestic shipping), because of the many factors involved. Generally, EMS Postal Services can take anywhere from 10 days to 3 weeks to arrive at the destination country, and customs can take 3-10 days after that. All in all, it's usually best to place an international order as early in advance of the time you need it!
8. How do I track my order?
Once the parcel starts shipping, you will receive an email with tracking information and freight websites.
Also, all your orders within one year were recorded at the Jeancard Online Shop member account.
Just sign in and click《My Account》>《View》for all the ordering details.
9. Return and refund?
1. Due to time and space constraints, we don’t provide warranty and return services for overseas shoppers. However, if you received the products damaged, please contact us with photo proves. Store credits will be refunded after inspections.
２. We are not responsible for any damage, loss, etc., caused during the delivery process due to overseas purchasing or cargo consolidation. Our company will always take the delivery receipt form as the standard, which will be deemed completed after signing.
10. The product contains lithium batteries
According to the “Lithium Battery Guidance Document” of IAT
1. the maximum weight is 5kg of lithium batteries per package
2. Up to 2 lithium batteries per package
Therefore, if your order contains more than 2 lithium batteries, we might pack them in separate parcels for safety issues. And please be aware, that controlled articles as lithium batteries might more easily cause customs, duties, and taxes. All the charges for customs clearance must be fulfilled by the recipient.
11. Invoice
If you don’t want an invoice to come with the order, please notify us either by message or email when you place the order. We will send you an electronic invoice after shipment.